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SERVICE OWNER
As the ITSM Solution Owner at Red Bull, you will lead the development of our ITSM Solution Strategy and Roadmap, ensuring alignment and clear communication across the organization. You will manage the configuration, maintenance, and support of our ITSM solution, continually enhancing its value through improved user experience, satisfaction, utility, and efficiency. Collaborating with our strategic partner, Halo Service Solutions, you will define capability improvements that benefit both Red Bull and their broader customer base. Staying abreast of industry trends and best practices, you will seek opportunities to enhance our IT solutions beyond ITSM, leveraging AI and data mining to make informed decisions and mitigate risks. Your passion for good governance will ensure our IT solutions remain performant and supportable for years to come.
SOLUTION ARCHITECTURE
You will translate business requirements into detailed technical specifications and functional designs. Staying abreast of industry developments and innovations, particularly in automation and AI, youll advocate for simplicity and collaborate with our operations partner to develop elegant, scalable, and long-term solutions. Leveraging vendor frameworks, industry best practices, and insights from similar companies, you will recommend process adaptations to reduce complexity and enhance efficiency.
PROJECT MANAGEMENT
In this role you will lead ITSM-related projects from inception to completion, ensuring timely delivery and adherence to budget. You will coordinate with internal teams and external vendors to meet project objectives, managing projects of moderate complexity. You will prepare standard project artefacts, including business cases and project reports, and are well-versed in managing resistance to change.
VENDOR MANAGEMENT
You will manage relationships with ITSM solution vendors and service providers, coordinating with them for technical support, issue resolution, and solution enhancements. You will oversee external service providers for both project and operational delivery, ensuring ongoing compliance with our service level and quality expectations.
Your areas of knowledge and expertise that matter most for this role:
Bachelor’s or Master’s degree in Information Technology, Business Informatics, or a related field ITIL Certification at least Foundation Proven experience in IT Service Management, with a strong understanding of ITIL principles and practices. Demonstrated ability to lead ITSM projects and manage complex ITSM environments Ability to understand and translate business requirements into technical specifications Critical thinker with strong analytical and problem-solving skills Strong communication and interpersonal skills, with the ability to effectively work with diverse teams Independent self-starter with the aim “get things done” Passion for understanding the business needs, challenge those and finding innovative and pragmatic solutions
Got what it takes?
In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.
Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,392 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary. As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.
